Terms of Service
Last updated: August 2025
1. Acceptance of Terms
By accessing and using the services of Icon Dumpsters ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Icon Dumpsters provides dumpster rental services for residential and commercial waste disposal needs. Our services include:
- Dumpster delivery and placement
- Waste collection and disposal
- Dumpster pickup and removal
- Customer service and support
- Emergency services (subject to availability)
3. Rental Agreement
Important Rental Terms
- Rental periods are typically 7-14 days unless otherwise specified
- Extensions are available for an additional fee
- Early returns are subject to our cancellation policy
- All rentals require a valid credit card or payment method
4. Customer Responsibilities
As a customer, you agree to:
- Provide accurate delivery location and access information
- Ensure safe and accessible placement area for dumpster delivery
- Use the dumpster only for approved waste materials
- Not exceed the dumpster's weight capacity
- Keep the dumpster area clean and accessible
- Notify us immediately of any damage or issues
- Provide 24-hour notice for pickup requests
5. Prohibited Materials
Materials NOT Allowed in Our Dumpsters
- Hazardous waste (paint, chemicals, batteries, etc.)
- Medical waste or biohazard materials
- Asbestos or lead-based materials
- Radioactive materials
- Explosives or ammunition
- Freon-containing appliances (unless properly drained)
- Liquids or wet materials
- Tires (unless specifically approved)
6. Pricing and Payment
Our pricing structure includes:
- Base Rental Fee: Covers delivery, pickup, and disposal for standard rental period
- Weight Charges: Additional fees for exceeding weight limits
- Extension Fees: Daily charges for extended rental periods
- Late Fees: Charges for late payments or extended rentals
- Damage Fees: Charges for damage to dumpster or equipment
Payment is due upon delivery or as specified in your rental agreement. We accept major credit cards, cash, and approved business accounts.
7. Delivery and Pickup
Delivery and pickup terms:
- Standard delivery is within 24-48 hours of order confirmation
- Rush delivery available for additional fee (subject to availability)
- Customer must ensure clear access for delivery and pickup
- Additional fees may apply for difficult access or special requirements
- Pickup scheduling requires 24-hour notice
- Weather or access issues may delay delivery/pickup
8. Liability and Insurance
Liability terms:
- Icon Dumpsters carries comprehensive liability insurance
- Customers are responsible for damage caused by misuse or negligence
- We are not liable for damage to property during delivery/pickup unless caused by our negligence
- Customers should maintain their own insurance for valuable items
- Force majeure events (weather, natural disasters) may affect service delivery
9. Cancellation and Refund Policy
Cancellation Terms
- Cancellations made 24+ hours before delivery: Full refund
- Cancellations made 2-24 hours before delivery: 50% refund
- Cancellations made less than 2 hours before delivery: No refund
- Early pickup requests: Pro-rated refund for unused days
- Weather-related cancellations: Full refund or rescheduling
10. Safety and Compliance
Safety requirements:
- All customers must comply with local, state, and federal regulations
- Proper waste segregation and disposal is required
- Safety equipment should be used when loading dumpsters
- Children and pets should be kept away from dumpster areas
- Customers must report any safety concerns immediately
11. Communication and Notifications
By using our services, you consent to receive communications from us via:
- Phone calls and text messages (quote confirmations, delivery updates, service reminders, and promotional offers)
- Email notifications and updates
- Service confirmations and reminders
- Emergency notifications when necessary
Messaging Terms and Conditions
By providing your phone number on our website contact form at https://www.icondumpsters.com/contact/ and checking the consent box, you consent to receive text messages from Icon Dumpsters from 801-918-6000 regarding quote confirmations, delivery updates, service reminders, and promotional offers.You will receive quote confirmations, delivery updates, service reminders, and promotional offers via SMS.You will receive promotional offers, account alerts, and service updates via SMS.Consent is not a condition of purchase. Message frequency varies based on your service needs and promotions. Message & data rates may apply.To opt out at any time, consumers can text STOP to stop receiving messages.For assistance, text HELP to 801-918-6000.Text HELP for assistance.You can also contact us at 801-918-6000 or icondumpsters@gmail.com. Mobile opt-in information is never shared with third parties.
12. Data Sharing and Privacy
We are committed to protecting your privacy and personal information. Our data sharing practices are as follows:
Data Sharing Restrictions
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in these terms excludes mobile opt-in data.
Data Transfer Commitment
We do not transfer consumer data to any external organizations under any circumstances.Your personal information, including contact details, service history, and any other data collected, remains strictly within our organization and is never sold, leased, or transferred to external parties for any purpose, including marketing, advertising, or commercial use.
For complete details about our privacy practices, please review our Privacy Policy.
Privacy Policy and Terms & Conditions
For more information, please visit the Privacy Policy at: https://www.icondumpsters.com/privacy-policy/ and Terms & Conditions at: https://www.icondumpsters.com/terms-of-service/
13. Dispute Resolution
Any disputes arising from these terms or our services will be resolved through:
- Direct communication with our customer service team
- Mediation if direct resolution is not possible
- Legal proceedings in Utah courts if necessary
14. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
15. Contact Information
For questions about these Terms of Service, please contact us:
Icon Dumpsters
Phone: (801) 918-6000
Email: icondumpsters@gmail.com
Address: Utah, United States
Important: These Terms of Service are effective as of August 2025. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. Please also review our Privacy Policy for information about how we handle your data.
For more information, please visit the Privacy Policy at:https://www.icondumpsters.com/privacy-policy/ and Terms & Conditions at: https://www.icondumpsters.com/terms-of-service/